Will anyone be able to tell what's in my package?
No. ALL ORDERS are shipped in plain discreet packaging! Your privacy is of the utmost importance to us – shop in confidence! Your purchase is kept 100% secret from nosy neighbors. Please refer to Shipping Info, for more info.
What method of payments do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute all through PayPal.
What method of shipping do you use?
USPS and UPS.
How long does it take to ship an item?
As soon as we receive your order, processing and shipping will take between 3-7 business days, depending on what method of shipping you choose. Standard shipping is 3-7 business days, while expedited shipping is 2-5 business days.
Do you ship internationally?
As of right now, we do not. But we shall in the near future.
Will Haus of Kink show up on my banking statement?
No. Your credit or debit card statement will show a charge from a “HOFK” so if somebody else sees your card statement, there is no way they can tell you spent money with us.
Something I ordered is damaged.
Oh No! Please let us know with 24hrs so we can either send you a replacement, give you store credit (same value as damaged item) or give you a full refund. Your choice.
Do refunds?
I am afraid not, due to the nature of the items. Please refer to our return policy.
Where are you located?
Everything is shipped from our warehouse in California.